FITNESS LIFE MARKETING…Selling to the 50-Plus Market

FITNESS LIFE MARKETING...Selling to the 50-Plus Market

FITNESS LIFE MARKETING...Selling to the 50-Plus Market

When people call your facility, or walk into your business, odds are that they are there because they are seriously looking at buying a membership. This is especially true if the prospect is older than 50. These seasoned consumers have, in many cases, done their research long before they sit in front of your sales staff. However, your sales staff’s effect on their final decision is immense. How do you know if your current sales staff is suited to sell to adults who are 50-plus? The following nine traits are a good place to start.

1. The right attitude

Sales staff should be positive, pleasant, confident, resilient, empathetic and professional. They must also enjoy spending time with older people. If they don’t love older people, they shouldn’t be selling to them.

2. Know the basics

A professional salesperson must know all the elements of the sales process. Examples include a needs assessment with solutions, overcoming objections and closing the sale. To be great at sales, staff should blend these elements into their personality, and use them to move the sales process forward. But rather than an obvious series of steps that lead to closing the sale, this process should seem more like a conversation that ends with the customers getting what they want. Think of the sales role as being a personal concierge — someone who finds what the customer wants and needs.

3. Know the product

You need a first-rate understanding of how the product can, and will, improve the quality of life for older clients. Well-seasoned salespeople know when they don’t have the answer to a question, and will find someone who can answer it.

4. Education

Look for ways for your sales staff to learn new skills. Examples include role playing, courses, conferences, regional meetings, seminars, night school, DVDs, CDs and books.

5. Study life and people

Teach your sales team to observe what people say, how they say it, why they say it and when they say it. Have them make notes and learn from others. Have them ask buyers and non-buyers why they chose to buy from them or not.

6. Be ethical

American author, teacher and humorist Leo Rosten once wrote, “I never cease being dumbfounded by the unbelievable things people believe.” Your team will fight against the belief that sales people will say anything to get the sale. Remind your sales staff that being a great 50-plus salesperson means that they must stand by what they say, and ensure that what they say stands.

7. Work hard and smart

Make sure your team knows the difference between hard work and smart work. Time is valuable, and wasting time can prove costly. Your sales staff members need to learn how to prospect for new customers, plus have the training and ability to recognize who potential clients are. Great salespeople understand that they create their pay — wasting time is wasting money.

8. Ask for the sale

According to Malcolm Gladwell, author of The Tipping Point and Blink, everyone has the knowledge needed to make decisions in the blink of an eye. So, what holds a customer back? Is it fear? Is it that he didn’t get enough information to help justify the purchase, or she didn’t like the salesperson? Whatever it is, one thing is sure: Trying to get people to buy your products before they have reached their stage of readiness is like trying to get a toddler to eat creamed spinach. All that happens is a messy situation.

9. Follow up

Think about how often you have bought a product from a salesperson because she had a product that met your needs and she was right there in front of you? Then, the salesperson you spoke to a few months earlier called a few weeks after he was supposed to, and felt frustrated to miss out on your business. Your team needs to know that the key to increasing sales performance is timely follow-up with customers.

The right person for the job

Exceptional salespeople are individuals with the knowledge, skills, training, attitude and discipline to succeed. Help your salespeople hone their skills every day so that they can join the ranks of the great 50-plus sales professionals.

Sponsored by: Fitness Life Marketing 1-888-541-0714 ext2

 Article Research Contributor: Amerishape Weight Loss

Colin Milner

Is this the Best Fitness Marketing Ever?

Is this the Best Fitness Marketing Ever?

Is this the Best Fitness Marketing Ever?

Club owners and managers,…..What do you think?  Would you do this?

Send us your comment.

As part of an ad campaign, the health club chain Fitness First has turned a bus stop bench in the Netherlands into a scale that displays people’s weights on a large LCD screen.

Public shaming can a pretty powerful motivational tool and all, but I wonder: Should we be outraged or impressed? Then again, is this even good marketing in the first place?

Sponsored by: Fitness Life Marketing 1-888-541-0714 ext2

 Article Research Contributor: Amerishape Weight Loss

http://www.good.is/post/is-this-the-best-fitness-marketing-ever/

Gym Sins…Send us your “Gym Sins”

Fitness club managers dish about their members’ most obnoxious habits.

Please add your “Gym Sin” to the list

Send a good “Gym Sin Comment” and we will add it to the post .

It was perhaps the most extreme case of gym rage—ever. While taking a Manhattan spin class last August, Christopher Carter became so annoyed by the unrelenting grunts and shouts of a fellow spinner that he tipped the other guy right off his bike and into a wall. The grunter was hospitalized for two weeks after the incident. Carter was acquitted of assault charges in June. Hopefully, the acquittal won’t inspire a rash of altercations, as other exercisers decide that they too have had it with obnoxious gym behavior. Because any gym rat can tell you, grunting isn’t the most irritating thing people do in fitness clubs. From making lunch in the sauna to sporting unsavory yoga attire, club managers report that some of their patrons are clueless when it comes to gym etiquette, or general decency. Here are nine of the most outrageous fitness club offenses.


1. The Sauna Stovetop:  A manager at a New York Sports Club was walking through the women’s locker room a few years ago when she smelled cheese. Puzzled, she opened the door to the sauna, where a woman had placed bread and cheese on the hot rocks to make a postworkout grilled cheese sandwich. “Not only was it a health code violation, it was not really respectful to the other people in the sauna,” says NYSC PR director Linda Hufcut. “She said, ‘I do this all the time.’ That was, obviously, the last time she ever did it.'”
2. Nude Fitness?  A couple of visitors to a Gold’s Gym in Paramus, N.J., decided to get naked and weigh themselves before they started working out. The two men didn’t seem daunted by the fact that the scale was outside the locker room. They hung out by the scale, in full view of the other, clothed patrons, until a manager asked them to put some clothes on. They told Mike Epstein, the gym’s owner, that they did that sort of thing all the time at their home gym. Perhaps they meant “home gym” as in the one in their basement.
 
3. Creative Blow-Drying A man in a California Crunch gym decided that the best way to dry out his sweaty shoes was to stick a hair dryer in each of them while he took his after-workout shower. He was shocked when managers asked him to cease and desist. “He said, ‘I didn’t even realize I shouldn’t be doing this’,” says Keith Worts, chief operating officer of Crunch, a national fitness chain.
4. Downward Dog?  At another Crunch location a man had a habit of taking a yoga class while wearing shorts without underwear. He was more than happy to correct his faux pas as soon as managers made him aware that other members were uncomfortable with the view they were getting.
 
5. Work Out, Sleep In:   Some people get a little too relaxed at the gym. Gold’s Gym managers have reported finding customers who fell asleep in the tanning facility and didn’t wake up until the gym was closed, as well as customers who fell asleep on the bench press in between sets.
6. Killer Karaoke:  It’s common and profoundly annoying: gymgoers get carried away listening to their music players. Before they know it they’ve treated everyone in the room to an off-key rendition of “…Baby One More Time.” “I call it karaoke gone bad, because there is no background music and they’re singing at the top of their lungs,” says Harry Reo, a regional vice president for 24 Hour Fitness.
 
7. Talking (Too Much of) the Talk:  Fed up with people gabbing on their cell phones as they used the elliptical, many gyms have banned cell phones around workout equipment and designated areas for patrons to make calls. Still, people forget. “There’s nothing worse than running on the treadmill and having someone next to you conducting an extremely loud conversation,” says Hufcut, who’s seen some people use walkie-talkies while on the treadmill.
8. Sweat Sins:  It seems basic, but enough people forget to wipe down their equipment after using it that this was one of the four deadly gym sins included on an informational video NYSC taped a few years ago. During the segment a careless gymgoer didn’t dry off his machine; when he stood up, the entire machine was covered in dripping goo.
 
9. Scrimmage to Scuffle:  It’s only logical that testosterone can run high at the gym, and sometimes managers need to break up altercations on the basketball court, says Nancy Pattee Francini, co-founder and president of the Sports Club/LA, which has 10 locations around the country. “Those guys, when they’re playing basketball, can get into fights,” she says. “They’re not terrible fights—we’re a high-end club.”
These are, of course, the worst offenses, not the norm. Obnoxious behavior can usually be curbed with a little etiquette education, say gym owners. “Most of the time it’s really an awareness issue with members,” says Worts of Crunch. “We have to remind them that they’re in a shared public space.” Nonetheless, it might not be a bad idea to look over the list and make sure you’re not committing any gym sins.
 
Health Club Newsweek….This article has been brought to you by courtesy of www.fitnesslifemarketing.com
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